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We’re serious about privacy.

One of the hallmarks of a thriving mental health practice is an emphasis on privacy. At Orchard Mental Health Group, we make sure we protect our clients’ and potential clients’ privacy. 




The Health Insurance Portability & Accountability Act of 1996 (HIPAA) is a Federal program that requires that all medical records and other individually identifiable health information used or disclosed by us in any form, whether electronically, on paper, or orally are kept properly confidential. HIPAA gives you, the patient, the right to understand and control how your personal health information (PHI) is used. HIPAA provides penalties for covered entities that misuse personal health information.

As required by HIPAA, we prepared this explanation of how we are to maintain the privacy of your health information and how we may disclose your personal information.

  • We may use and disclose your medical records only for the following purposes: treatment, payment, and healthcare operation.
  • Provide clinical care and treatment for you at Orchard Mental Health Group
  • We can use and share your health information with clinicians at Orchard Mental Health Group , and other professionals who are involved in your treatment, for the purpose of providing you with the highest quality care.
  • Maintain organizational functioning
  • We can use and share your health information to maintain organizational functioning of Orchard Mental Health Group, improve your care, and contact you when necessary.
  • Bill you and your insurance provider for services
  • We can use and share your health information to bill and receive payment from your health insurance provider or other entities.
  • Assist with public health and safety issues
  • Preventing disease or helping with product recalls
  • Reporting adverse reactions to medications
  • Child abuse reporting: If there is a reason to suspect that a child (anyone under the age of 18) is or was abused or neglected, Maryland law requires reporting the matter immediately and providing relevant information to the Department of Social Services in the county/location where the abuse occurred. Emergency services may be contacted if the child is believed to be in immediate danger.
    Adult abuse reporting: If there is reason to suspect an elderly or incapacitated adult is abused, neglected or exploited, Maryland law requires reporting the matter and providing relevant information to the Department of Welfare or Social Services where the person currently resides. Emergency services may be contacted if the person is believed to be in immediate danger.
  • Preventing or reducing a serious threat to anyone’s health or safety: Under Maryland law, if you communicate to your clinician a specific and immediate threat to cause serious bodily injury or death, to an identified or to an identifiable person or yourself, and they believe you have the intent and ability to carry out that threat immediately or imminently, they are legally required to take steps to protect you and third parties. These precautions may include (1) warning the potential victim(s), or the parent or legal guardian of the potential victim(s), if under the age of 18, (2) notifying law enforcement and/or other emergency services, or (3) seeking your hospitalization.
  • Comply with the law
  • We will share your health information as required by state or federal laws, including with the Department of Health and Human Services in order to show Orchard Mental Health Group’ compliance with federal privacy laws.
  • Address worker’s compensation, law enforcement, and other government requests
    This may include, but is not limited to, law enforcement purposes, health oversight agencies for activities authorized by law, and special government functions (i.e. military, national security, and presidential protective services).
  • Respond to lawsuits and legal actions o We will share health information about you in response to a court or administrative order, or in response to a subpoena. We will do our best to discuss with you any orders received before we carry out such orders.

We may contact you, by phone or in writing, to provide appointment reminders or information about treatment alternatives or other health-related benefits and services, in addition to other fundraising communications, that may be of interest to you. You do have the right to “opt out” with respect to receiving fundraising communications from us.

The following use and disclosures of PHI will only be made pursuant to us receiving a written authorization from you:

  • Most uses and disclosure of psychotherapy notes (these am not part of your medical record under HIPAA);
  • Uses and disclosure of your PHI for marketing purposes, including subsidized treatment and health care operations;
  • Disclosures that constitute a sale of PHI under HIPAA; and
  • Other uses and disclosures not described in this notice.

You may revoke such authorization in writing, and we are required to honor and abide by that written request, except to the extent that we have already taken actions relying on your prior authorization.


You may have the following rights with respect to your PHI.

  • The right to request restrictions on certain uses and disclosures of PHI, including those related to disclosures of family members, other relatives, close personal friends, or any other person identified by you. We are, however, not required to honor a request restriction except in limited circumstances which we shall explain if you ask. If we do agree to the restriction, we must abide by it unless you agree in writing to remove it.
  • The right to inspect, copy and amend your PHI.
  • The right to receive an accounting of disclosures of your PHI.
  • The right to obtain a paper copy of this notice from us upon request.
  • The right to be advised if your unprotected PHI is intentionally or unintentionally disclosed.

We are required by law to maintain the privacy of your Protected Health Information and to provide you the notice of our legal duties and our privacy practice with respect to PHI.



This “Cookie Policy” is used to inform orchardmentalhealth.com website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Orchard Mental Health Group’s Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving our service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.


Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Orchardmentalhealth.com uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

    • To facilitate our Service;
    • To provide the Service on our behalf;
    • To perform Service-related services; or
    • To assist us in analyzing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

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