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Billing & Insurance Info

Thank you for embarking on this journey with us. On this page, we outline general information about our current billing policies, including the insurances we accept.

Our Growing List of Insurance Providers

The following is the list of insurances with which we participate. This will be updated from time to time as needed.
If you do not see your insurance listed please email our billing team: billing@orchardmentalhealth.com.

Aetna Logo | Health Insurances We Take | Orchard Mental Health
Blue Cross Blue Shield Logo | Health Insurances We Take | Orchard Mental Health
Carefirst Logo | Health Insurances We Take | Orchard Mental Health
Cigna Logo | Health Insurances We Take | Orchard Mental Health
Humana Logo | Health Insurances We Take | Orchard Mental Health
Tricare Logo | Health Insurances We Take | Orchard Mental Health
Medicare Logo | Health Insurances We Take | Orchard Mental Health
Tricare Logo | Health Insurances We Take | Orchard Mental Health
Medicaid Logo | Health Insurances We Take | Orchard Mental Health
Medicare Logo | Health Insurances We Take | Orchard Mental Health

*At this time, testing services are only in-network with Carefirst/BCBS.
Medicaid is only accepted for medication management services.
Please contact us for more details, including self-pay rates.

Card-On-File

We now require patients to keep a credit card on file. Because of this, you will no longer receive statements from us.

However, once your claim has been processed, you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier, detailing the charges and payments made on your behalf.

At check-in you will:

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Submit the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card

After your insurance has paid their portion, we will:

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Notify you via email of the balance owed

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Charge the balance owed to your card on file

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Email a receipt for the charge

Your payment information always stays secure.

Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard — PCI-DSS).

Late Arrivals, Cancellations, No-Shows & Dismissal

Late Arrivals: If you are more than 7 minutes late for a scheduled appointment, you may be asked to reschedule your appointment and a fee will incur on your account. We will try our best to accommodate late-comers as best as possible, but cannot compromise on the quality and timely care provided to our other clients.

Cancellations: If you are unable to keep a scheduled appointment, you must call or email at least forty-eight (48) hours in advance or we may consider you a “no-show” and a fee will incur on your account. Please note that the 48-hour notice period excludes Fridays after business hours, as well as weekends.* 

No-Shows: If you miss your appointment without prior notice, you will be charged a fee on your account. Fees associated with missing appointments cannot be billed to insurance.

Here are the fees based on the type of appointment:

  • New Therapy Appointments: $125.00
  • Follow-Up Therapy Appointments: $125.00
  • New Medication Management Appointments: $150.00
  • Follow-Up Medication Management Appointments: $100.00
  • Testing Appointments: $400.00

Please call 240-750-6467 or email appointments@orchardmentalhealth.com if you need to cancel or reschedule an appointment.

*=For example, if a client leaves a message after 5pm Eastern time on a Friday, cancelling their appointment for the upcoming Monday, the client will incur a fee.